1. How can I contact you?

You can contact us by sending an email to nodessa.us@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer you a wide range of high-quality products at affordable prices.

3. Do you offer refunds?

Yes, we have a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item. Please refer to our refund policy for more details.

4. How long does shipping take?

Shipping times may vary depending on your location and the product you have ordered. Generally, our products are delivered within 7-14 business days. Please note that due to the current global situation, there may be some delays in shipping. We appreciate your patience and understanding.

5. Can I track my order?

Yes, we provide tracking information for all orders. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

6. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

7. Are your products safe to use?

Yes, all our products undergo rigorous quality control checks to ensure they meet the highest safety standards. We prioritize the safety and satisfaction of our customers.

8. Do you offer international shipping?

Yes, we offer international shipping to most countries worldwide. However, please note that there may be some restrictions and additional customs fees or duties imposed by your country's customs authorities. These fees are the responsibility of the buyer.

9. Can I cancel or change my order?

Once an order has been placed, it cannot be canceled or changed. We strive to process and ship orders as quickly as possible to ensure timely delivery to our customers.

10. How do I return a product?

If you would like to return a product, please contact us at nodessa.us@gmail.com within 30 days of receiving your item. Our customer support team will guide you through the return process and provide you with further instructions.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. For more information on our refund policy, please refer to our refund policy section.